Frequently Asked Questions
Everything you need to know about shopping with Maya & Henry's.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. As we curate pieces from various designers, we recommend checking the 'Fit Notes' section for information on whether an item runs true to size, small, or oversized.
What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. To initiate a return or exchange, please visit our online Returns Portal.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you ship internationally?
Yes, Maya & Henry's ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna for eligible orders.
How should I care for my Maya & Henry's garments?
To ensure the longevity of your fashion pieces, we recommend following the specific care instructions on the internal garment label. Generally, we suggest cold hand-washing or delicate machine cycles for our high-quality fabrics.